Spa Policies

  Arrival Policy

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• For new clients, your intake form will be emailed to you before your appointment. Please complete it before you arrive.

• We recommend arriving about 10 minutes early for your consultation. For lash appointments, please arrive with clean lashes and no eye makeup, as residue from makeup or oils may affect retention.

• Please keep phones on silent or vibrate during your appointment. For the comfort of all guests, phone calls and FaceTime should be taken outside whenever possible.

• To maintain a safe and relaxing environment, we kindly ask that children not accompany you to your appointment.

Lash Refill Policy

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We recommend refills every 2 to 4 weeks based on your natural lash cycle.

• Refill:30% or more of your extensions remain, perfect for a refill appointment.

• Full Set:If fewer than 25% of your extensions remain, a full set may be required.

We assess retention at every appointment. No surprises, no awkward conversations. The better your aftercare, the better your fills.

Coming From Another Spa?

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Welcome. We accept refills from other spas and are happy to assess your current lashes on arrival.

   New clients Refills from other spas require at least 30% of the existing extensions to remain and must be in suitable condition for us to work with.

If extensions are improperly applied or causing damage to your natural lashes, we will recommend a full removal and fresh set rather than build on top of a problem. Removal is a separate service and an additional charge applies. We would rather be upfront with you from the start.

Cancellations & No-Shows

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A minimum of 24 hours’ notice is required for cancellations or rescheduling.

Appointments canceled or rescheduled with less than 24 hours’ notice may result in the loss of your deposit.

No-shows will forfeit the deposit and may be required to place a new deposit before booking another appointment.

      Deposit

A $30 deposit is required at the time of booking to secure your appointment.

Your deposit will be applied toward your total service price at checkout.

Deposits are non-refundable for late cancellations, last-minute rescheduling, or no-shows.

      Card on File

A valid credit card is required to hold all appointments.

Confirmations

Appointment reminders and confirmations may be sent by text and/or email before your scheduled appointment.

Please contact us as soon as possible if you need to make any changes to your booking.

Allergic Reactions

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• We take every precaution to provide a safe and comfortable experience. While allergic reactions to lash adhesive are uncommon, sensitivities can occur.

• If you experience unusual redness, swelling, itching, or discomfort after your service, please contact us as soon as possible so we can assess the situation and recommend the appropriate next step.

• If you have sensitive skin, known allergies, or a history of reactions to lash adhesive, please let us know at the time of booking. A patch test may be recommended before your appointment.

• If a reaction is suspected, lash removal may be recommended. Complimentary removal may be provided when appropriate after evaluation.

• Although allergic reactions cannot always be predicted or prevented, your safety and comfort are always our priority.